A. Delivery Conditions for Tangible Products (books, learning tools, etc.)

1. Shipping Timeframes: Orders are typically processed within 2-3 business days from the date of purchase. Estimated delivery times may vary based on the shipping method chosen during checkout.

2. Shipping Methods: We offer various shipping options, including standard, expedited, and express shipping. The estimated delivery time and cost depend on the selected method.

3. Tracking Information: Once your order is shipped, you will receive a confirmation email containing a tracking number. This allows you to track the progress of your shipment.

4. Shipping Costs: Shipping fees are calculated based on the destination, shipping method, and order total. The exact cost will be displayed during the checkout process.

5. International Shipping: We offer international shipping to select countries. Please note that customs duties and taxes may apply and are the responsibility of the recipient.

Cancellation and Returns:

1. Cancellation Window: You can cancel your order within 24 hours of placing it. After this period, your order may have already been processed and cannot be canceled.

2. Cancellation Process: To cancel an order, log into your account, go to the order history, and select the cancellation option. If you encounter any issues, please contact our customer support.

3. Return Policy: If you are not satisfied with your purchase, you can initiate a return within 7 days of receiving the product. The item must be in its original condition and packaging.

4. Return Process: To initiate a return, log into your account, go to the order history, and select the return option. Follow the provided instructions to return the item. Return shipping fees may apply unless the return is due to a product defect or an error on our part.

5. Refund or Exchange: Upon receiving the returned item, we will inspect it and process either a refund to your original payment method or an exchange, depending on your preference and product availability.

B. Delivery Conditions for Non-Tangible Products (licenses, training courses, etc.):

1. Delivery Method: Your purchased non-tangible product, such as software licenses or digital downloads, will be delivered via email to the address provided during checkout.

2. Delivery Timeframe: You will receive your product within 48 hours of successful payment. Please allow for minor delays during peak periods.

3. Access Information: The email will contain instructions and a unique link or code to access/download your product from our secure platform.

Cancellation and Refund Policy:

1. Cancellation: Cancellations for non-tangible products must be requested within 24 hours of purchase. Once the product has been accessed or downloaded, cancellations are not possible.

2. Refund Eligibility: If you encounter technical issues preventing access to the product, please contact our support within 3 days of purchase for assistance. Refunds will be considered based on the nature of the issue.

3. Refund Process: Approved refunds for non-tangible products will be processed back to the original payment method within two business days.

4. Product Issues: If the product is found to be defective or significantly different from its description, please notify us within 2 days. We will provide a replacement or a refund, as applicable.

Please remember that these conditions are a general guide for non-tangible product delivery and cancellations. Specific terms may vary based on the policies of each vendor.

Finland International Education Oy's data protection and registry statement

Personal Data Act (523/1999) 10 § and 24 §

1. Registrar

Finland International Education Oy business ID: 2973571-3

Address: Arkadiankatu 7, 00100 Helsinki, Finland

Email: info@fineducation.fi

2. Contact person in matters concerning the register

The company's CEO Johan Storgård

3. Register name

Finland Internatioal Education customer register

4. Purpose of personal data processing

The purpose of collecting personal data, i.e. this register, is to process and manage the customer relationship with the consent given by the data subject. The information can be used to develop services and communicate with customers. The information in the register can also be used for direct marketing, if the customer has not prohibited the use of the information.

5. Information content of the register and statutory sources of information

The register contains the following information about customers:

- Name
- Phone number
- Address
- Email address
- Y ID

Regular information sources of information in the register:

Information to be entered in the register is obtained from the registered customer of the controller himself.

6. Regular transfers of information

The customer data in the register is not disclosed, except based on the customer relationship to the companies whose products the customer buys through the service.

7. Data transfer outside the EU or EEA

The information in the register is not transferred outside the EU or EEA.

8. Principles of registry protection

The register is in electronic form. The information in the register is in a database that is protected by firewalls, passwords and other technical means. Data processing, searching and browsing take place on the basis of authenticated user rights. Access rights are granted to certain employees and management staff of the data controller.

9. Right of inspection

In accordance with Section 26 of the Personal Data Act, everyone has the right to check what information about them is in the personal register. The inspection request must be sent in writing and signed by mail to: Finland International Education Oy, Arkadiankatu 7, 00100 Helsinki, Finland.

10. The right to demand correction of information

In accordance with Section 29 of the Personal Data Act, everyone has the right to demand that incorrect information in the personal register be corrected. The correction request must be sent in writing and signed by mail to: Finland International Education Oy, Arkadiankatu 7, 00100 Helsinki, Finland.

11. Other rights related to the processing of personal data

According to Section 30 of the Personal Data Act, the registered person has the right to prohibit the data controller from processing information about him/her for direct advertising, distance selling, and other direct marketing as well as market and opinion research as well as personal registry and genealogy. The prohibitions referred to in this section must be sent in writing and signed by mail to: Finland International Education Oy, Arkadiankatu 7, 00100 Helsinki, Finland.